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If you have any questions, feedback, or inquiries, feel free to contact us using the form below.

We will get back to you as soon as possible.

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isolde@isoldejewels.com

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Popular Questions

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Our jewelry is crafted from high-quality materials, including 925 sterling silver, 18k gold plating, and natural freshwater pearls. Each piece is designed to ensure durability and elegance.

Yes, we offer free worldwide shipping for orders over $99. For orders under $99, a flat shipping fee of $7.5 applies.

Shipping typically takes 6 to 10 business days after dispatch. International orders may take longer due to customs processing.

We provide a 30-day unconditional warranty. For non-quality-related issues, we do not offer returns or exchanges. For issues within 30 days to 2 years, customers may request an exchange but must cover 30% of the product’s original price. Please review our Refund and Returns Policy for full details.

Once your order is shipped, you will receive an email with a tracking number. Use this to track your shipment on the courier’s website.

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