Refund and Returns Policy

We strive to ensure customer satisfaction with every purchase. Please read our policy carefully:

1. Non-Quality Related Returns

• We do not accept returns or exchanges for non-quality-related issues.
• Kindly review all product details and images carefully before purchasing.

2. Warranty Period

• We offer an unconditional warranty period of 30 days from the date of delivery.

3. Natural Characteristics of Freshwater Pearls

• Freshwater pearls may exhibit natural imperfections such as pits or lines.
• These are inherent features and not considered defects.
• If you are sensitive to these characteristics, please purchase with caution.

4. Lost Parcel Claims

• For lost parcels, compensation will be provided upon submission of valid proof.
• For international customers, if the tracking status shows “delivered” but the parcel is not received, customers must obtain a proof of non-delivery from their local post office.

5. Returns or Exchanges Between 30 Days and 2 Years

• Customers may request a return or exchange within 30 days to 2 years of purchase.
• A restocking fee of 30% of the original product price will apply.

If you have questions about this policy, please contact us at isolde@isoldejewels.com or via our contact form at https://isoldejewels.com/contacts.